Shipping policy
Order Processing
Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order volume, holidays, and fulfillment conditions.
Once your order has shipped, tracking information will be sent to the email address provided at checkout when tracking is available.
Shipping Destinations
Available shipping destinations and shipping options are displayed during checkout. Delivery availability may vary by location and carrier service.
Shipping Rates
Free standard shipping is available on eligible U.S. orders totaling US$50 or more after discounts and before applicable taxes.
For orders below US$50, standard shipping charges may apply. Any applicable shipping fee will be displayed at checkout before payment.
Shipping promotions apply only to eligible orders and destinations. Please review the final order total before completing your purchase.
Estimated Delivery Times
Delivery estimates are provided for general guidance and are not guaranteed arrival dates. Actual delivery times may be affected by carrier operations, weather, holidays, address issues, or other circumstances outside our reasonable control.
Order Tracking
Tracking information will be emailed when available. Please allow time for the carrier's tracking system to update after the package has been handed over.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible at adimardesaulniers@gmail.com. Address changes cannot be guaranteed after an order has entered fulfillment or shipped.
Lost, Delayed, or Damaged Packages
If your order appears delayed, cannot be located, or arrives damaged, email adimardesaulniers@gmail.com with your order number and relevant details. For damaged items, please include photos of the package and product when possible. We will review the information and explain the next steps.
Contact Us
For shipping questions, email adimardesaulniers@gmail.com.